Complaints Procedure

William Davis Homes is committed to providing homes and service to the highest standard and our customers are at the heart of everything we do.

We understand that despite the care we take sometimes things can go wrong and it will always be our intention to resolve any issues as quickly as possible. All complaints will be investigated competently, impartially and be fairly assessed considering all relevant information to ensure a fair outcome.

Step 1

If you have not yet completed the purchase of your new home and are dissatisfied with the service you have received, please raise your concerns with the Sales Executive at the Sales office.

If you have already moved into your new home and are dissatisfied, please contact the Customer Service Team at customerservices@williamdavis.co.uk where the appropriate Customer Service Manager will listen to your concerns and do their up most to resolve matters for you.

Step 2

Should you remain dissatisfied with the response provided to you in Step 1, you may direct your complaint to the Head of Customer Service who will ensure your complaint is handled by the most appropriate person within our Head Office.

Step 3

We would hope that your concerns would be resolved by this stage but should they not you would be directed to the Sales Director or appropriate departmental head.

Step 4

If you feel a satisfactory conclusion has still not been reached, please write to our Managing Director at our Head Office which should include the following information.

After completing the above steps should you still feel we have been unable to reach a mutually acceptable resolution you may wish to seek further advice from your home warranty provider dispute and resolution service of the Consumer Code for Home Builders.